2. What happens after I place an order?
3. Can I cancel an order online?
4. Can I order without a credit card?
5. Can I order from and/or ship outside the United States?
6. Why does it take 2-3 weeks for embroidered shirt deliveries, and why can they not be returned?
7. If I receive an error while my order is processing, will it automatically send the order?
8. How long will it take to receive my membership order?
9. I have received my free gift, but no membership card and decal?
10. How do I change my address online?
11. Can I join online and have my membership credited to my local chapter?
1. Do you charge sales tax?
All orders shipped to a location within South Carolina will be charged applicable sales tax. The remainder of the United States and Canada are not subject to sales tax.
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2. What happens after I place an order?
Once you have completed and submitted your order, you will receive an order confirmation e-mail summarizing your order. Once your order has been processed and your credit card has been charged, you will receive a shipping confirmation that includes shipping and tracking information. We normally ship all orders within 24-72 hours, but embroidered clothing can take 2-3 weeks.
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3. Can I cancel an order online?
Once an order has been completed and submitted, it is often impossible to cancel an order. But you can contact Sales at 1-800-THE-NWTF and we will do everything possible to accommodate your requests.
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4. Can I order without a credit card?
No. The NWTF Turkey Shoppe does not accept checks or money orders. You can, however, pay for items with a bank debit card.
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5. Can I order from and/or ship outside the United States?
If you reside outside the United States or Canada, orders may be placed by contacting Sales at 1-800-THE-NWTF. Gifts ordered on the web site can only be shipped within the United States and Canada.
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6. Why does it take 2-3 weeks for embroidered shirt deliveries, and why can they not be returned?
The reason is because the NWTF charters a company to design these shirts, and they are created on a per-order basis. There are so many variables that go into the making of these shirts (such as size, color and logo) that each shirt is nearly unique. The creation of all these variables take time to ensure you receive just what you order.
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7. If I receive an error while my order is processing, will it automatically send the order?
If something happens during the submission of your order, such as an error, disconnection or other problem, the order has not gone through if you do not receive a confirmation e-mail from the NWTF. Confirmation e-mails generally are received by customers within minutes of an order. If you have any problems or want to check on the status of an order, please call 1-800-THE-NWTF and ask for Sales.
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8. How long will it take to receive my membership order?
After your credit card is processed, it will take 4-6 weeks to begin receiving your membership materials.
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9. I have received my free gift, but no membership card and decal?
Your membership card and decal will come separate from your free gift. Please allow a few more weeks for delivery of your membership card and decal.
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10. How do I change my address online?
You may email your address changes to abates@nwtf.net or call 1-800-843-6983 and speak with membership services.
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11. Can I join online and have my membership credited to my local chapter?
Yes. When you check out, simply type in your chapter name in the box provided.
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